This Privacy Policy governs the manner in which Ora Flooring and Stairs collects, uses, maintains, and discloses information collected from users of the www.oraflooringandstairs.ca. This privacy policy applies to the Site and all products and services offered by Ora Flooring and Stairs.

Personal Identification Information

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to a newsletter, or engage in other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate: name, email address, mailing address, phone number, and credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, although this may prevent them from participating in certain Site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site—such as the operating system and Internet service providers used—and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance the User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Ora Flooring and Stairs collects and uses Users’ personal information for the following purposes:

• To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
• To personalize user experience: We may use aggregated information to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We continually strive to enhance our website offerings based on the feedback and information we receive from you.
• To process transactions: We use the information Users provide when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey, or other Site feature
• To send Users information they have agreed to receive about topics we believe will interest them.
• To send periodic emails: The email address Users provide for order processing will be used only to send them information and updates related to their order. It may also be used to respond to their inquiries and/or other requests. If the User opts in to our mailing list, they will receive emails that may include company news, updates, product or service information, etc.
• If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Users may also contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchanged between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site, or administer activities on our behalf—such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided you have given us your permission.

Changes to This Privacy Policy

Ora Flooring and Stairs has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page to stay informed about how we help protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and our terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.